Electric vehicles have two batteries. The high-voltage traction battery (200–800V) powers the motor and drives the wheels. The 12V auxiliary battery runs the computers, lights, infotainment, and accessory systems.
When an EV won't start, it's almost always the 12V that's dead — not the traction battery. The 12V is small and easily depleted if parasitic draw exceeds expected levels (which happens with sentry mode on Teslas, for example).
A dead 12V in many EVs locks the doors, disables the touchscreen, and prevents the high-voltage system from coming online. Even though the traction battery is fully charged, the vehicle is effectively bricked.
The fix is a standard 12V jump-start. Same procedure as any gas vehicle. Most EVs have a 12V jump point clearly marked in the frunk or under a panel. Our techs are familiar with the procedures for major EV brands.
Tesla owners specifically: sentry mode drains the 12V faster than the DC-DC converter can replenish it during normal driving. If you use sentry mode constantly, expect 12V replacement every 2–3 years instead of 4–5.